Workwear Outlets Refund & Shipping Policy

1. Introduction

At Workwear Outlets & More LLC, we value our customers and strive to provide high-quality custom products and exceptional service. This policy outlines our guidelines for shipping, refunds, and returns to ensure transparency and fairness in all our transactions, especially for projects involving design, mock-ups, and production.

2. Shipping and Delivery Policy

Workwear Outlets & More LLC makes every effort to ensure that all products are shipped promptly and delivered within the estimated timeframe provided at the time of purchase. However, please note that once an order has been transferred to a third-party carrier (e.g., UPS, FedEx, USPS, or any other delivery service), we are not responsible for delays, damages, or failures to deliver that are beyond our direct control.

If delivery is delayed due to circumstances caused by the carrier, Workwear Outlets & More LLC cannot guarantee that products will arrive on the exact estimated delivery date. We will make every reasonable effort to assist in tracking your shipment and working with the carrier to resolve any issues.

3. No Refunds for Missed Event Dates

While we understand that many orders are time-sensitive, Workwear Outlets & More LLC cannot guarantee delivery by a specific event or date due to possible delays caused by third-party carriers. We are not liable for any missed events, appointments, or deadlines resulting from carrier delays. Accordingly, refunds, returns, or credits will not be issued if an order does not arrive by a customer’s intended event date. Refunds or credits will not be issued solely due to delays caused by the shipping carrier.

4. Items and Services Covered by This Policy

This policy applies to all our customization services, including:

• Graphic design and mock-ups.

• Apparel customization (embroidery, screen printing, vinyl, etc.).

• POP (Point of Purchase) materials.

• Promotional materials.

5. Mock-up and Design Process

Once a customer approves a quote, our team begins the mock-up and design process. During this phase, we work closely with the customer to ensure the final design meets their expectations.

Important: The customer’s final design approval is a crucial step. Once the design is approved and the production process begins, no changes or cancellations will be accepted without the penalties outlined in this policy.

6. Refund Policy for Order Cancellations

6.1. Cancellations Before Production Begins

If a customer decides to cancel an order before the production process has started, a 75% refund of the invoiced amount will be issued, minus the costs for any design and mock-up services already completed.

6.2. Cancellations After Production Begins

Last-minute cancellations are those that occur after the customer has approved the final design and the production process has begun. This includes the acquisition of materials, machinery setup, and the start of apparel customization.

Due to the costs incurred in purchasing materials, labor, and production time, cancellations at this stage will only be eligible for a 25% refund of the total invoiced amount.

7. Refunds for Production Defects

At Workwear Outlets, we are committed to delivering defect-free products. If an order has production errors, such as:

• Printing or embroidery errors that differ from the approved design.

• Significant defects in the garments or materials used.

The customer must notify us within 7 days of receiving the order. To process a claim, we will require the following information:

• Order number.

• A detailed description of the problem.

• Clear photographs of the defects.

Once the defect is verified, we will, at our discretion, offer one of the following options:

• A full refund of the invoiced amount.

• Re-printing or re-producing the items at no additional cost to the customer.

Note: Minor color variations between the digital design and the final product will not be considered production defects, as colors can vary slightly due to screen settings and the printing process.

8. Policy on Customer-Supplied Garments
Important: 

Workwear Outlets & More LLC is not responsible for, and will not consider as a production defect, any issue related to garments supplied directly by the customer. The customer-supplied garment may have pre-existing or latent conditions such as unraveling seams, fabric fading (depigmentation), burns, wrinkles, or any other form of degradation that becomes apparent during or after the customization process. We highly recommend inspecting garments thoroughly before submitting them for customization.

9. How to Request a Refund or Report an Issue

To initiate a refund request or report a problem with your order, please contact us via email or visit our store in Burien, Washington. Our team will review your request and guide you through the process.