Work Wear Outlets Refund Policy

1. Introduction

At Work Wear Outlets, we value our customers and strive to provide high-quality custom products and exceptional service. This refund policy is designed to ensure transparency and fairness in all our transactions, especially for projects involving design, mock-ups, and production.

2. Items and Services Covered by This Policy

This policy applies to all our customization services, including:

• Graphic design and mock-ups.

• Apparel customization (embroidery, screen printing, vinyl, etc.).

• POP (Point of Purchase) materials.

• Promotional materials.

3. Mock-up and Design Process

Once a customer approves a quote, our team begins the mock-up and design process. During this phase, we work closely with the customer to ensure the final design meets their expectations.

Important: The customer’s final design approval is a crucial step. Once the design is approved and the production process begins, no changes or cancellations will be accepted without the penalties outlined in this policy.

4. Refund Policy for Cancellations

4.1. Cancellations Before Production Begins

If a customer decides to cancel an order before the production process has started, a 75% refund of the invoiced amount will be issued, minus the costs for any design and mock-up services already completed.

4.2. Last-Minute Cancellations

Last-minute cancellations are those that occur after the customer has approved the final design and the production process has begun. This includes the acquisition of materials, machinery setup, and the start of apparel customization.

Due to the costs incurred in purchasing materials, labor, and production time, last-minute cancellations will only be eligible for a 25% refund of the total invoiced amount.

5. Refunds for Production Defects

At Work Wear Outlets, we are committed to delivering defect-free products. If an order has production errors, such as:

• Printing or embroidery errors that differ from the approved design.

• Significant defects in the garments or materials used.

The customer must notify us within 7 days of receiving the order. To process a claim, we will require the following information:

• Order number.

• A detailed description of the problem.

• Clear photographs of the defects.

Once the defect is verified, we will, at our discretion, offer one of the following options:

• A full refund of the invoiced amount.

• Re-printing or re-producing the items at no additional cost to the customer.

Note: Minor color variations between the digital design and the final product will not be considered production defects, as colors can vary slightly due to screen settings and the printing process.

6. How to Request a Refund

To initiate a refund request, please contact us via email or visit our store in Burien, Washington. Our team will review your request and guide you through the process.